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FAQs

Frequently Asked Questions

 



Has my order shipped?
Click the "My Account / View Order Status" link at the top left hand side of our site to check your orders status.

How do I track my order?
Click the "My Account / View Order Status" link at the top left hand side of our site to track your order.

My order never arrived.
Click the "My Account / View Order Status" link at the top left hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

How do I change quantities or cancel an item in my order?
Click the "My Account / View Order Status" link at the top left hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

An item is missing from my shipment.
Click the "My Account / View Order Status" link at the top left hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

My product is missing parts.
Click the "My Account / View Order Status" link at the top left hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

How do I create an account?
1) Click the "My Account / View Order Status" link at the top left side of our site.
2) Enter your email address.
3) Select "I am a new customer".
4) Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?
Click the "My Account / View Order Status" link at the top left hand side of our site to edit your account information.

I forgot my password.
Click the "My Account / View Order Status" link at the top left hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

How do I return my product?
Please click here for more information on returning an item.

How much is my shipping?
Shipping is automatically calculated via FedEx prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / View Order Status" link at the top left hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. What is your return policy? Please see our Terms & Conditions for complete details regarding our return policy. Do you ship to my country? Please create an account by clicking the "My Account / View Order Status" link at the top left hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

What are my payment choices?
During the checkout process you may choose any of our current payment options (Major Credit Card/Debit, PayPal, Google Checkout, PO) and continue to place your order. Please note that we will not ship your order until we receive payment from you.

When will my order ship and what are my shipping charges?
Shipping is automatically calculated via FedEx prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

What is the return policy?
Please see our Terms & Conditions for complete details regarding our return policy.

Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. This site is also tested and certified daily to pass the “McAfee Secure” Security Scan. To help address concerns about possible hacker access to your confidential data, and the safety of visiting this site, the "live" McAfee Secure mark appears only when this site passes the daily McAfee Secure tests.

When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).

When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).

I have a question on my charges.
Click the "My Account / View Order Status" link at the top left hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse (CA 9.25%).

I need a copy of my receipt/invoice.
Click the "My Account / View Order Status" link at the top left hand side of our site to print invoices.

How do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use a coupon?
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

How do I contact you?
Please click here for our company contact information. You can also call us: 818-508-2111

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Phone: (818) 508-2111 or Fax: (818) 508-2153. You may also get in touch
with us via email at supplystore@westerncostume.com

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We accept all major credit cards.
We accept all major credit cards.